Your Waterbeds Direct Guarantee


Watermattresses come with a 5 year guarantee.
Waterbed Heaters come with a 2 year guarantee.
All other products come with a 12 month guarantee.

We will arrange to replace or repair a defective item free of charge within its warranty period.
Should a product no longer be available, it will be replaced with a similar product at our discretion.
Carriage to return a product for inspection and repair is the buyers responsibility.

Mattresses cannot be returned once filled with water.

These guarantees do not cover wear and tear, neglect, abuse or misuse of your goods, loss or damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, theft or explosion, accidental damage or loss or damage
caused by a third party.

Waterbeds Direct will repair or replace any watermattress that seperates at its seams only within the warranty period.
The guarantee does not cover any holes, a hole or incision constitutes a puncture and is not validated by this guarantee.
This warranty is not transferable in the event of the watermattress being gifted or sold to a third party.
This does not affect your statutory rights as a consumer.

We will not be liable for any direct or indirect loss of profits or other financial loss or damage arisinf from defective, damaged or wrongly delivered goods over and above the value of the goods themselves.